Payments Operations Specialist


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Revel Systems

Revel Systems is a hybrid cloud-based Point-of-Sale system for restaurants and retail establishments that enables real time access to data with a scalable, secure, and centrally managed solution. We have created revolutionary software, paired with the iPad that has caused a massive paradigm shift in the Point-of-Sale industry.

Revel Systems has built and is continuing to build a committed, passionate team. We understand that we are making a wave in the POS industry. Revel iPad POS combined with our great team is what got us here today, and is what will continue to propel us forward in the future.


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Vilnius

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Position Summary:

The Payments Operations Specialist at Revel Systems will be responsible for processing applications for an ISO program with our payments partners. In addition, they will be supporting Payments Operations at Revel Systems and will be tasked with regular reporting, process documentation, internal ticket management, and supporting the internal sales/support teams as a resource. This individual will report directly to the Manager of Operations at Revel Systems.

Responsibilities:

- Handle high volume of ticket requests from customers and internal parties via email, phone, and web
- Field customer calls and requests and own through resolution
- Act as a liaison between internal departments for our payments services
- Manage customer applications and process documents ensuring compliance
- Liaise with customers to process applications for processor approval and gateway setup
- Regular reporting, process documentation, internal ticket management, and supporting the internal sales/support teams as a resource

Desired Qualifications:

- Bachelor’s Degree in Business, Accounting or related field
- Proficient written/spoken English is a must
- Experience working cross departmentally in the technology space
- 1-2 years experience in a professional environment (startup, tech, or payments experience are a plus)
- Experience with ticketing system (ZenDesk is a plus)
- Detail oriented with excellent organizational skills
- Adhere to internal and 3rd party documentation requirements
- Customer service experience (for internal and external stakeholders)
- The ability to prioritize and work with deadlines
- The desire to work in and learn more about the payments space and/or POS space
- Willingness and ability to learn, be challenged, and do what it takes to achieve goals and complete tasks
- Experience with Salesforce is a plus
- Experience working as an employee using a POS system in some capacity is a plus

Perks:

- Employee benefits: health insurance, referral bonus
- Office Happy Hours and company’s outings
- Fully stocked kitchen with snacks and beverage options
- Apple equipment

Revel was founded with the mission of making the lives of business owners easier and more efficient, while spurring entrepreneurship across the world. Revel works to keep business owners and operators ahead of the game by transforming the Point of Sale market with a quick, intuitive, and highly secure iPad-based Point of Sale solution. Our iPad POS is a hybrid, cloud-based Point-of-Sale system that easily integrates with third party technologies across restaurants, food trucks, grocery stores, retail shops and other forms of business. On the front end, Revel runs on the iPad, while the backend is hosted in the cloud and accessible through an intuitive management console.

Working at Revel, you will find a community of relentlessly entrepreneurial, results driven, and team oriented individuals who strive to deliver the #1 iPad POS to their customers. We invite you to come and join the REVELution that has grown from 60 to 500+ team members, across four continents, over the last three years. Here, you will not only discover a great place to work, but a place that you can call home and one that encourages and supports both your career growth and personal success.

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Galioja nuo
2019-07-20

Galioja iki
2019-08-19

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